Shipping policy

Bathrooms by Fountain Shipping Policy

  • Customer Service Email: info@bathroomsbyfountain.co.uk
  • Customer Service Phone: 01663 738555
  • Company Address: Unit 8/9 Watford Bridge Industrial Estate, New Mills, High Peak, SK22 4HJ, United Kingdom 

The shipping time for your order will vary depending on manufacturer and type of item - please see individual product information for details.

We will always try to deliver within the specified times but times are approximate as there can sometimes be delays due to circumstances outside our control. 

We strongly recommend that customers do not book installers until items have been delivered and checked. We will not accept liability for any costs, consequential loss or inconvenience caused by delays to delivery. 

Deliveries take place between 8am and 5pm, Monday - Friday.

Delivery charges are dependent on products purchased and order value.

Free delivery on orders over £800 

Orders under £800 are grouped into 3 delivery categories:

  • Small  £10
  • Medium £18
  • Large £45  

Unfortunately there are some areas that we are unable to deliver to including Northern Ireland, Scottish Highlands and Channel Islands.  If you are unsure if we can deliver to you please contact us. 

Orders for multiple items will incur the highest applicable delivery charge and be shipped when all items are available.  We may be able to split your order if some items are on a longer lead time but there would be additional delivery charges to do this. 

Small and medium items will be delivered via parcel courier, we will provide details of the courier and tracking information when your order is ready for dispatch. 

Orders must be checked within 24 hours of delivery and any damaged or missing items reported to us via email. 

Large/fragile items (or orders for multiple items) will be delivered via pallet courier.  This is a kerbside delivery service so goods can only be left on the pavement or driveway/garden if accessible (this is at the drivers discretion). It is the customer’s responsibility to arrange for items to be taken into the property (drivers are not insured to unpack the pallet or handle loose items). The customer will also need to arrange disposal of the pallet,  

Pallet deliveries must be checked for damage before the driver leaves - any issues with goods or damage to packaging should be reported to the driver and to our office by email with photographs.

The delivery date for pallet deliveries will be agreed in advance  - once this has been agreed please ensure that someone is available on the agreed day to accept delivery as failed deliveries may incur a redelivery charge.