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Need Help?
If you have an issue or question that requires immediate assistance, you can email us at info@bathroomsbyfountain.co.uk
Pre Sale Questions
Q: How can I contact Bathrooms by Fountain?
You can contact us by telephone or email during working hours (Mon -Fri 9am – 5pm) Email:info@bathroomsbyfountain.co.uk Telephone number 01663 738555
Or by post at: Unit 8/9 Watford Bridge Industrial Estate, Watford Bridge Road, New Mills, High Peak, SK22 4HJ
Q:How long will my order take to arrive?
Delivery times vary depending on product type and brand. Each product has an approximate
Delivery Time on the product page as a guide, if you require an item by a particular date please
email our team on info@bathroomsbyfountain.co.uk and we will try our best to accommodate
this.
If you are ordering more than one item we will dispatch the order when complete so please consider the different Delivery Times for each item. For further details please refer to our Shipping Policy
If you are ordering more than one item we will dispatch the order when complete so please consider the different Delivery Times for each item. For further details please refer to our Shipping Policy
Q: How will my order be delivered?
Small items will be delivered by parcel courier, larger items/orders will be delivered packed on a
pallet (please note this is a kerbside service).
For further details please refer to our Shipping Policy
Q: What should I do if my order arrives damaged?
Please see our Delivery and Returns information pages for details on checking goods on delivery
and reporting damages.
Delivery Information: Shipping Policy
Returns Information: Refund and Return Policy
Delivery Information: Shipping Policy
Returns Information: Refund and Return Policy
Q: Can I return my item?
Most items can be returned within 14 days of delivery - please see our Refund and Return Policy for details.
Q: Do you offer an installation service?
We are unable to offer an installation service on products purchased through the website.
We may be able to recommend installers if you are within our local area and some of our manufacturers may be able to offer installation of their products in some areas.
We may be able to recommend installers if you are within our local area and some of our manufacturers may be able to offer installation of their products in some areas.
Q: Are your products guaranteed?
Guarantees are offered by the manufacturers of the products – please check the information
supplied with your items or the manufacturers websites for details (some manufacturers will
require that products are registered to be eligible for the full/extended guarantee period)